Terms of Service

1. Acceptance of Terms

By accessing or using Rostersmith, you agree to be bound by these Terms of Service. If you are using Rostersmith on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Service Description

Rostersmith is a roster scheduling platform for medical practices. We provide automated constraint-based scheduling, fairness tracking, shift management, and related tools as described on our Features page.

3. Accounts and Access

You are responsible for maintaining the security of your account credentials. Each practice receives a dedicated tenant with isolated data. Admin users can manage provider accounts and permissions within their tenant.

4. Subscription and Billing

Rostersmith is offered on a per-doctor, per-month subscription basis. Plans are month-to-month with no long-term commitment. Annual billing is available at a 20% discount. You may upgrade, downgrade, or cancel at any time.

5. Data Ownership

You retain ownership of all data you enter into Rostersmith. We do not claim any intellectual property rights over your scheduling data, provider information, or roster configurations.

6. Limitation of Liability

Rostersmith is provided “as is” without warranty of any kind. We are not liable for any scheduling errors, missed assignments, or operational disruptions arising from use of the service. You are responsible for reviewing and approving all generated rosters before publication.

7. Termination

Either party may terminate the agreement at any time. Upon cancellation, your data remains available in read-only mode for 90 days, after which it is permanently deleted. You may export your data at any time before deletion.

8. Contact

For questions about these terms, contact us at legal@rostersmith.co.za.